FAQ

How does this work?

In order to participate in our auctions, you must first register. This is free and takes less than 30 seconds!

Each bid raises the auction price by 20 bits and resets the clock for a maximum of 10 seconds .

Be the last to place a bid when the timer counts down, and you win!

Bids start at just 1,000 bits each and can be purchased for even less during special sales events or buying a Token Pack!'

I did not win, now what?

We have you covered! Use the buy it now option and get the item you wanted delivered for free, plus all the bids used on the auction returned instantly at no additional cost!

How many accounts can I have?

There is a limit to one account per household/ip address . If you are operating more than one account or using IP masking services, your account(s) will be closed and all bids and or wins will be deemed null and void.

We do this to keep a fair playing field for all users. Having multiple accounts can provide an unfair advantage to other participants or be used to obtain additional free bids.

If you have any additional questions please contact support

How many auctions can I win?

Current win limits are 2 per day , and a maximum of 8 per week . A single user may ONLY win items valued over 1.85368265 BCH daily , or 4.94315373 BCH weekly (Bid packs and special promotional events are excluded).

Please keep this in mind when participating in auctions. They are not currently automatically enforced, but will be soon.

How much is shipping?

Shipping is free to all users in the US, Canada, UK, and Japan. There might be shipping costs for buyers in other countries, but we usually cover those costs if they are minor. We will email you if there are any problems.

How fast do you ship?

Unusually fast! Did we mention free? In most cases we process orders within 48 hours or less following the end of the auction. When your item is shipped, you will receive conformation by e-mail with the tracking info. Please allow 2-10 days for item to arrive. Delivery times vary; any delivery time indicated is provided only as a guide and is not guaranteed. Some items with a value over $300 will require a signature upon delivery. If for some reason you do not receive an email from us, please feel free to contact support.

Are all the auctioned products brand new?

Unless specified in the auction, all products are brand name, brand new, and factory sealed!

Are the products under warranty?

All items come with standard manufactures warranty only. Bid packs, gift cards and occasional vacation trips auctioned are excluded.

Product substitution policy

Although rare, our suppliers might discontinue the item in the auction, it may not be available in your area, or it went out of stock unexpectedly. Rest assured that should you be the winner of this auction, you will be notified of any changes and we will replace the item for one with equal or greater features. If this is not acceptable to you, we will refund you the final auction end price and your bid tokens.

What Payment methods are accepted?

Just Bitcoin Cash. If you have other Cryptocurrencies, you can use a service like Changelly or Shapeshift.io to deposit money into your wallet.

I Won! What now?

Once your win is confirmed by one of our team members (up to 24 or 48 hours after the auction ends), you will receive an automatic email with a link to the Your Wins section of your dashboard to give us the necessary information.

If you do not do this within 24 hours, you will receive an email from one of our team members about the next steps to take for claiming your product.

What do I Pay For?

After winning an auction you pay the final auction price and that’s it! No processing fees and no shipping fees most of the time.

Do I have to pay sales tax?

Sometimes, but we will cover that when it occurs

Can I return the items I have won or bought?

If you are not satisfied with any auction item you have purchased, you may return it for a full refund within 14 days, unused and in its original package. A full refund is considered to be the price you paid for the winning item at the end of the auction. This does NOT include the cost of bids that may have been used to place a bid. You must contact support to receive return/refund instructions before returning any item.

Who am I bidding against?

You are bidding against registered users like yourself. We do not deploy bots or shill bids to alter the outcome of any live auctions.

In fact, we ban users that use bots to automatically bid on their behalf. If you suspect bot activity, please contact support!

How can I earn free bids?